Resume

summary

Concise communicator with 13 years of experience designing and developing learning solutions for adult and corporate learning. Specialize in sales messaging and skills training, process improvement, mentorship, and building trusted relationships with stakeholders and team members.

skills

  • Visually appealing and engaging design
  • Synthesizing complex information
  • Building trusted relationships
  • Clear, concise communication
  • Learner-centered design
  • Mentoring new associates  

software & apps

Storyline | Captivate | SnagIt | Illustrator | Photoshop | Lightroom | Sound Forge | Audacity | HTML | WordPress | Squarespace

interests

visual design | photography |essential oils | Korean language, food, and culture | education and learning | social media branding

work history

Learning Experience Designer III Jul 2012 – Present
CDK Global Hoffman Estates, IL

  • Design and develop instructionally sound training materials with branding, vision, and sales messaging focus.
  • Carefully consider media, technology, tools, and delivery as appropriate to the learning audience.
  • Collaborate with SMEs and stakeholders as appropriate to determine and deliver on training needs.
  • Collaborate with Learning & Performance team members to review each other’s work and share best practices/ideas.
  • Assess training needs through surveys, interviews with associates, and launch meetings with stakeholders.
  • Mentor new/less seasoned designers through coaching, answering questions, and providing project and performance feedback.

Independent Distributor Jun 2017 – Present
Young Living Essential Oils Spanish Fork, UT

  • Educate on and promote proper use of essential oils for toxin-free living.  
  • Design and develop team branding, marketing collateral, visuals, and tutorials.
  • Participate as a team leader to rally and empower members to practice our team mission and align to the company’s vision.

Guest English Teacher Feb 2015 – Mar 2015
EPIK (English Program in Korea) Daejeon, South Korea

  • Designed English lesson plans for Korean 4th and 5th grade public school students.
  • Co-taught English as a second language to Korean students.
  • Collaborated with Korean native teachers to design and implement English classroom activities.
  • Encouraged students to speak in English with confidence in a safe environment.

Instructional Developer II Mar 2012 – Jul 2012
Cricket Communications Rolling Meadows, IL

  • Designed and developed instructor-led and blended learning solutions for corporate and retail employees.
  • Consulted with trainers, SMEs and business sponsors to assess training needs and recommend appropriate learning solutions.
  • Developed modularized courses and follow-up coaching/reinforcement plans on products, services, sales processes, and soft skills.
  • Tested pilot program for mobile learning initiative.
  • Wrote, edited and prepared deliverables for internal audiences including intranet content, articles, newsletters and announcements.

Instructional Designer Sep 2011 – Mar 2012
Deltak Inc Downers Grove, IL

  • Developed/redeveloped online courses for partner university.
  • Reviewed content submitted by SME for instructional integrity.
  • Prepared course content for production.
  • Led efforts to redevelop faculty training.

Instructional Designer Mar 2009 – Sep 2011
DeVry Inc Wooddale, IL

  • Developed/redeveloped 5-8 online courses per eight week session for three clients.
  • Consulted with SMEs to storyboard media catering to varied learning styles.
  • Reviewed SME content for relevance and proposed course design changes.
  • Attended and participated in weekly development calls for each course.
  • Completed final reviews and implemented edits based on team punch lists.
  • Facilitated SME training course, answered questions, and graded assignments.
  • Managed and implemented special projects.

Instructional Design Consultant Feb 2008 – Mar 2009
Walgreen Co Deerfield, IL

  • Managed multiple projects and provided status to clients and team Coordinator.
  • Developed print and electronic training solutions for corporate systems and applications.
  • Developed detailed project schedules for deliverable design and training implementation.
  • Provided clients with recommendations for best training options and media.

Instructional Design Specialist Dec 2006 – Feb 2008
Walgreen Co Deerfield, IL

  • Developed print and electronic training solutions for corporate systems and applications.
  • Identified practical options for developing and disseminating training.
  • Edited peer deliverables for usage, grammar, flow, and consistency.
  • Consulted with peers for feedback on deliverables.

Communications Coordinator Nov 2004 – Sep 2006
Follett Higher Education Group Oak Brook, IL

  • Maintained the division’s intranet site, providing documentation, content and navigational updates.
  • Interviewed associates, wrote, and edited articles for quarterly newsletter.

education

Master of Science: Educational Technology 2011
Keller Graduate School of Management

Bachelor of Arts: English – Rhetoric 2004
University of Illinois Urbana-Champaign 3.55 / 4.0

English Rhetoric with a concentration in Business and Technical Writing, and a minor in Information Technology Studies

accomplishments

Certificate in TEFL – Level 3 120 Hours Certification June 2014 | Salesforce Platform Basics Badge Certification February 2016 | Korean Language -Elementary Proficiency | Spanish Language – Elementary Proficiency